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Frequently Asked Questions:

Please take a look at the FAQs below, if you have a question that isn't answered here, just pop me an email saskia@saskiasaunders.com

Hanging artworks

  • All artwork is ready to hang on a wall, and will include hanging instructions if necessary.

Shipping and packaging

  • Artwork is wrapped in acid free paper, and packed inside a sturdy carton with recycled paper filler to protect it. 

  • All parcels are sent via tracked delivery and you will receive a tracking number via email once it has been shipped.

  • Artwork can be shipped directly to a gift recipient with a handwritten card. Please email me to arrange this before purchase.

  • Purchase price currently includes worldwide shipping.

  • If any international customs payments are required, these are the responsibility of the purchaser.

  • Due to the current global situation, I am shipping work once a week, if you need a piece urgently, do email me saskia@saskiasaunders.com 

Custom Commissions

  • Custom Commissions are your opportunity to work directly with me to create the perfect piece or series for your space. Whether your home, workplace or organisation such as a hotel, I am happy to discuss your needs further via email or video call, with no obligation. Contact me here.

  • Commissions usually take between 1-3 months to complete, although this varies depending on the size of the project and would be agreed in advance of any work being started.

  • Both myself and the client sign a contract, once the brief has been agreed, to ensure that everyone is happy with the work requested.

  • I require a 50% deposit before work begins with the remaining 50% before the piece is shipped.

  • Up to 3 updates will be given during the process, either images via email or brief video calls, so that you can see how your work is progressing!

  • Up to 2 minor changes to the agreed brief may be requested during the process. Once the work has begun, I happy to accommodate 2 minor changes, for example the length of a fringe.

Returns

  • I am unable to accept returns, however, if for any reason you are unhappy with your purchase, email me saskia@saskiasaunders.com

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